Frequently Asked Questions
Everything you need to know about shopping at The Poké Store.
How do I determine my size for apparel?
We provide a detailed size guide on every product page. Since our collections range from oversized streetwear to tailored fits, we recommend measuring a similar garment you own and comparing it to our charts.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Poké Store garments?
To maintain the quality of our fabrics and prints, we recommend machine washing inside out on a cold cycle and hanging to dry. Avoid ironing directly on any printed graphics.
Are your products ethically sourced?
Sustainability and ethics are core to our brand. We partner with manufacturers who adhere to fair labor practices and use eco-friendly materials whenever possible to reduce our environmental footprint.